What is your returns and refunds policy?
We make every effort to provide the best products and service available, however, if you are unhappy with your purchase for any reason then you can return it to us.
In order to receive a refund for an item you have bought, you must notify us within 7 days of purchase and then return it within 14 days of delivery. Please call 01736 754114 or e-mail us at firstname.lastname@example.org stating why you wish to return the goods. We will then issue you with a returns number which must be clearly marked on the outside of the package when you return your item(s).
Has my order been sent yet ?
We will send you an email to let you know when your order has been dispatched.
Which methods of payments can I use?
You can pay using Paypal or with a credit card or debit card online. We do have a card payment machine in our store so if you prefer, you are more than welcome to give us a call (01736754114) and make a payment over the phone.
Can I track my item?
All items will be sent recorded delivery so a tracking number can be provided on request.
Delivery - How much is it and how long does it take?
Delivery within the UK mainland * for all normal priced items, (excluding surfboards) over £50 is Free !!!! For most sale items and surfboards there is a surcharge.
Unfortunately atm we are only in a position to offer a click & collect service on items over 245cm in length.
For delivery outside of the UK mainland and abroad please call us on +44 (0)1736 754114 or e-mail us at email@example.com for a quotation.
All goods should be received within 3-5 working days of placing your order. If you have not received your goods within this time scale please contact us straight away and we will put a trace on the item.
A faster courier service is available if necessary. Please contact us for further details.
Can you give me more information about the products you sell?
We are a bricks and mortar store and our friendly and knowlegable staff will always be happy to help talk you through our products to make sure that you make the correct purchase for your needs. Our store is open daily from 10.00 - 18.00.
I’ve found the item I want but can’t select my size
In this situation the best thing to do is to get in touch and make sure that the item that you wish to purchase is currently in stock.
You’ve sent me the wrong items
Of course we always strive to get your order correct but we are human and very occasionally mistakes may occur. In the event of an error on our part we will provide you with a returns number and request that you return the items to us asap. We will then send the correct item(s) and refund your postage.
Is it safe to order online?
We accept all leading credit and debit cards (except American Express). When placing an order, the address supplied MUST be the same as that registered with your credit card company. To process your order as efficiently as possible we also need a telephone number.
It is our policy not to disclose customer information to any third party.
We have a payment page within the PayPal firewalls. The payment page is 100% secure designated by the small gold padlock. Any transaction occurs actually within Paypal and at no point are card details visible to anyone, not even to ourselves.
I forgot to use my discount code
Don't worry! Just make sure that you contact us to let us know the situation and we can give you a partial refund to the amount of the discount if the payment has already been processed.